Delivery Rates

Plain personalised place cards are now being despatched in 2/3 days,
if you need your order quicker please contact us.

In order to remain competitive on our postage rates we have introduced a tiered postal system.

  Up to £6.99 £1.95
  £7.00 to £24.99 £3.75
  £25.00 to £45.99 £4.99
  £46.00 to £99.99 £5.99

Standard First Class Rate

Orders Over £100 are Free of Postage Charge

We aim to send plain and undecorated cards to you within 2-4 working days (includes plain, textured, shimmer and home print cards, and undecorated place tags), during busy periods please allow up to 7 days, please contact us before placing an order if you are in doubt.

Hand decorated and custom orders can take up to 14-21 days to be dispatched, however if you need your order processed quicker please see below.

Fast Processing Slots

We understand some of our products are the last item's you order and need then to arrive quicker than the above stated 14-21 days, for this reason we have created “Fast Processing Slots” within our creating calendar , to get allocated one of these slots please give us a call or e-mail us with your requirements for your event.

The Fast Processing Slots are Free and do not cost you anything more than your order total, we do recommend if you are in a hurry for your order to select the shipping upgrade so you items arrive the following day once we have finished with them.

Again if you are in doubt with regards to placing your order please give our friendly staff a call and they can help you process your order.

It is the Little Things that make your day perfect. Place your order in good time so we can ensure your place cards are exactly as you want. If your event is within the next couple of weeks, or you need your place cards very soon, please call 01383 741830 to check availability.

Postage Rates.

Postage

At Little Things Designs we use Royal Mail for your postage, orders over £65 will be sent special delivery and will need a signature on arrival, if you would like us to send it to your work place etc please let us know once you have placed the order, and we will be happy to do this for you.
All other orders will be sent First Class and will have a proof of posting, please let us know if you have not received you item 5 days after your despatch e-mail.

Table Plans are now shipped out via courier, we will inform you of the company on the day of shipping

Delivery Policy

Delivery Times

We aim to send plain and undecorated cards to you within 3-4 days (includes plain, textured, shimmer and home print cards, and undecorated place tags)

The lead time stated above for plain place cards etc is baised on Working Days (Monday to Friday) excluding bank holidays.

While every effort is made to meet your requirements, please allow sufficient time for your order to be processed, peak times could delay the despatch of your order, if you need your order by a certain date please inform us on ordering, if this date is within our despatch times please make sure you select the "Shipping Upgrade" on the postage section so when the order is completed it will arrive the next day.

"Standard Delivery" via Royal Mail first class is usually 2/3 days, please includes this in your timescale so your order arrives for you in time. once the order has been despatch we have no control on when it arrives to you unless you have selected the "Shipping Upgrade"

“Shipping Upgrade” via Royal Mail Special Delivery, this service guarantees your items will be delivered to your chosen address between  9am and 1pm approx, this upgrade is not a method of receiving your goods quicker it is only a faster delivery service once the order has been completed.

We also have the option of having your items sent via our secure Courier via Secure Dx; items purchased must be less than 1kg in weight, if over we will then inform you and send them via Special Delivery.

While we understand items do go astray in the post it is at our discretion that we replace any order that might not arrive, as per the terms of Royal Mail we have to wait 15 days before we cam make a claim against any missing orders, refunds will take place after the 15 days.

If in doubt please feel free to contact us at Sales@thelittlethings.co.uk or 01383741830 and we will be happy to discuss your requirements.

Returns Policy

At The Little Things we want to provide you with the best possible customer service. If you need to return your goods please follow our Returns Policy below.

Goods may be returned to us within 7 days of receipt of the goods, we will them assess the items and deem if they qualify for a refund, full item cost refund will only be given if the items are faulty or they do to meet our quality standard . Refunds will be refunded back onto your method of payment (Streamline, Protx or Cheque); this will be less the postage fee and any credit card fees.

Some of the products made by us are personalized to your individual requirements, refunds, exchanges or cancellations are not accepted on these orders.  This does not affect your statutory rights.  For the avoidance of doubt, our products are defined as personalised goods or goods made to a consumer's specification within the definition of the Distance Selling regulations and are therefore exempt from the right to cancel

The definition of personalised is printed text, ribbon colour, flower colour, embellishment colour or card combinations of designs.

However, we reserve the right to refuse to refund an item after a sample has been requested and approved. By ordering more of that item, you approve the sample and we will therefore not accept any returns for refund.

Please note that unless the next day delivery upgrade is purchased on the postage section we can not track your order, in the unforeseen circumstances that order(s) do not get delivered it is at our discretion we refund or replace the missing order, in the case of a refund we will not refund the cost of postage in any event.

We cannot accept responsibility for goods damaged in transit but as a measure of goodwill, we will endeavour to replace goods providing the faulty ones are returned to us. The product must be received by us within 30 days of receipt, at the address shown below:

The Little Things
Little Studio
18 Blake Street
Dunfermline
Fife
Ky114PW

Privacy Policy

We are committed to protecting your personal information and will keep the information you entrust by keeping it safely and securely

Why we collect information

Little Things Designs collects information from you for two reasons:

To process your order, we collect your name, email address, postal address and telephone number.

To make your visit more rewarding and useful, we may monitor customer patterns and your use of the store via cookies. Please see the information below on cookies. .

Cookies

There are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not in themselves recognise the individual user but will recognise the computer you are using so that we know when you are returning to the shop. Most browsers will automatically accept cookies, but you can change the settings on your browser to prevent this happening.

Disclosing information to others

The Little Things will never sell or share your personal information with third parties unless it is required to fulfil your order or to fulfil another function which you have consented to.

Accuracy and access to Personal Information

You can check that the information which we are holding is accurate by accessing your account online if you are registered (click on ‘My Account’ near the top of the screen, enter your email address and password to log on and view your details) or emailing us at sales@thelittlethings.co.uk. Also, even if you have consented to receive our newsletter from us you can request that we do not contact you with further information by e-mailing us at any time at sales@thelittlethings.co.uk